Severely disabled teenager turfed out of Harvester – for making too much noise
Megan Brennan, 19, and family were enjoying her last meal before she started full-time care when staff asked them to leave
Megan Brennan, 19, and family were enjoying her last meal before she started full-time care when staff asked them to go.
The manager complained that Megan, who is severely disabled and has a mental age of one, was annoying customers, they say.
The “family friendly” chain later apologised and offered her mum Helen, 54, a £100 gift token.
But the mum of three believes staff should be better trained to deal with the disabled.
She told the Sunday People: “Their customer service from management was appalling. I will never walk into a Harvester again.”
Megan suffers from Angleman syndrome, which causes severe physical and mental disability. She communicates by making sounds and raising her voice.
Her brother Jack said: “Megan is moving into full-time care but her goodbye meal for her carers was completely ruined by being asked to leave.
“It was horrible. I have never seen my mother so upset.” Helen, of Chandlers Ford, Hants, had booked a table at the Ham Farm Harvester in Eastleigh last Saturday.
Student Jack said Megan was “really excited” about the outing. “But after five minutes the manager came over and complained she was making too much noise.
He said, ‘If you can’t keep her quiet I am going to have to ask you to leave.’
“He claimed other people had complained. We were stunned. They were not accommodating at all.
“We asked people if they wanted us to leave. No one said they had complained so we refused to go.
“We’ve been to far posher restaurants and never been asked to leave.
“They really let themselves down. I asked the manager if he had read the Disability Discrimination Act and he had no idea what to do.
“At the end he knew how upset we were but he didn’t even apologise.”
A spokesman for Harvester, part of the Mitchells & Butlers pub chain, said later: “We apologise to Megan and her family and are investigating their complaint thoroughly